个性化、多元化是IT运维管理持续发展的必然选择

　　今后网络发展趋势可归结为三种多样化：一是网络设备的多样化，二是组网方式的多样化，三是网络应用的多样化，以及网络发展与信息化建设的紧密结合，使未来IT运维面临新的挑战。今后网络运维部门或机构应积极适应这一发展趋势，除了努力练就内功，提高维修效率外，如何加强人性化服务，提高用户的知觉满意度则更为重要。运维一方面要加强对各种网络中有关设备及应用系统的熟悉程度及维护，另一方面，网络运维部门或机构的维护力量社会力量在网络运维方面进行协作将是一种新的趋势。

　　网络维护管理的规定应该站在企业的高度，从多方面进行简单的逻辑分析。基于业务资源、运维能力核心流程，网络运行管理标准指数可以分为三种类型：第一类是反映网元层设备性能的关键绩效指标KPI（KeyPerformanceIndicator）。次之是重要质量指标KQI（KeyQualityIndicator），由不同网元设备的KPI值集合，以反映单一业务的质量。三是服务项目等级协议SLA（ServiceLevelAgreement），由KQI值集合而成，并被划分为内部组织之间的等级服务协议，以及终端用户之间的服务项目等级协议。由这三种指标可以看出，网络维护管理与设备质量、网管系统质量、各部门之间的协作管理密切相关。

　　为满足企业IT运维管理的上述需要，一款好的网络运行管理软件，是基于ITIL的最佳实践经验，提供操作管理流程，并根据ITIL提供职位定义、过程设计工具、表单设计工具、以ITIL为基础的各种要素库为基础，为企业IT运营管理工作提供高效、高效的支持，按顺序进行事故管理、问题管理、组态管理、变更管理、发布管理，以实现服务支持；还能提供服务水平管理、可用性管理、能力管理，从而实现服务项目交付的目标。

　　除了这些，还有报告和KPI。报告按服务台&事件管理、变更管理、组态管理和发布管理分类显示，并支持首页显示公告信息、外出信息、待办、待阅等信息。

　　以上功能在很大程度上满足了业务发展和用户的需求，对网络运行管理提供了更好的规定。企业的创新要与业务的提供方式、业务的保障方式相统一。实现个性化、多元化的综合服务是实现可持续发展的必然选择。从运营管理的角度来看，加强维修就是服务项目，是面向顾客服务的重要环节，在组织管理模式中，它是核心过程的重要组成部分，其核心在于优化核心过程，KPI应该在平衡协调水平和职能组织管理的基础上寻求效率和成本的最优化；在管理指标方面，KPI应该加以改进，KQI、SLA指标，作为综合考核的依据。

　　当前，网络运维在管理模式、服务项目指标、运维效率、维护费用等方面都有了显著的进展，但是仍然有很大的发展空间。随着技术条件成熟，逐步实行分散经营向集中经营转变。

　　当前网络的运行和管理工作普遍滞后于业务的发展。其中包含技术因素，但更多的是管理方面的原因。规范建设符合要求的网管系统，根据网络发展规模和业务系统需求，确定合理的运行管理模式，明确KPI、KQI、SLA指标及内在的相互关系，以优化网络运行。

　　对于网管系统建设而言，网络核心层、集合层网络因其设备构成相对单一，网管系统的基本设备随着设备的引入而引入，网络设备的这些特点决定了其管理与监控的难度与复杂性。宽频网管系统功能应满足业务、网络管理的需要，对宽带接入网管系统的规定概括如下：1。可扩展性和稳定性。该网管系统架构可以根据宽带网的发展规模进行系统升级和扩展，可以对大型网络进行全面的监控和管理；稳定度高，满足运维规定2.安全可靠，3.可用性强。能够有效地管理设备、资源、终端用户4。系统的开放性和规范化。提供灵活、简单的界面，方便于与宽带运行系统的其它子系统（业务支持系统）的互操作，同时可对多个生产厂商的设备进行有效的监测和管理。

　　对于运行系统，管理模式健全时，必须确定相应的运行管理指标，组织实施基于运维的价值链，确定KPI、KQI、SLA指标和内在联系，以持续满足客户需求。

　　为了满足用户对操作的需求，作为专业从事网络管理和IT综合管理软件开发的高科技公司，通过自主研发的网管系统，ITSM过程管理系统等产品具有上述特点，支持智能运行模式，对复杂业务需求与资源监控进行灵活匹配，支持网络设备、服务器、虚拟机、存储、网络、中间件、数据库、各种软硬件资源如业务应用等统一监控，实现全方位立体监控，根据业务包含资源的关系，通过建立直观的业务拓扑图，方便业务管理，根据模板门限对业务进行预警，并通过运维联动实现自动化。

英文翻译供参考：

　　Future network development trend can be summarized as three kinds of diversification: one is the diversification of network equipment, the second is the diversification of networking methods, the third is the diversification of network applications, as well as the development of the network and the close integration of information technology construction, so that the future of IT operations and maintenance to face new challenges. Future network operations and maintenance departments or institutions should actively adapt to this development trend, in addition to efforts to practice internal skills, improve maintenance efficiency, how to strengthen human services, improve user perception of satisfaction is more important. Operations and maintenance, on the one hand, to strengthen the familiarity and maintenance of the equipment and application systems in various networks, on the other hand, network operations and maintenance departments or institutions of maintenance forces social forces in network operations and maintenance will be a new trend.

　　The provisions of network maintenance management should stand in the height of the enterprise, a simple logical analysis from many aspects. Based on business resources, operation and maintenance capabilities core processes, network operation and management standard indices can be divided into three types: the first category is the key performance indicator KPI (KeyPerformanceIndicator) reflecting the performance of network element layer equipment. The second is the important quality indicator KQI (KeyQualityIndicator), a collection of KPI values from different network element devices to reflect the quality of a single service. Third is the ServiceLevelAgreement (SLA), which consists of a collection of KQI values and is divided into a hierarchical service agreement between internal organizations, and a service level agreement between end users. From these three indicators, it can be seen that network maintenance management is closely related to the quality of the equipment, the quality of the network management system, and the collaborative management between departments.

　　The advantages of networked operation and maintenance management software.

　　To meet the above needs of enterprise IT operations and maintenance management, a good network operation management software, is based on ITIL best practice experience, to provide operational management processes, and according to ITIL to provide job definitions, process design tools, form design tools, based on ITIL-based library of various elements to provide efficient and effective support for enterprise IT operations management work, in order to provide incident management, problem management, configuration management, change management, and release management to achieve service support; it also provides service level management, availability management, and capacity management to achieve the goal of service project delivery.

　　In addition to these, there are reports and KPIs. reports are displayed by service desk & incident management, change management, configuration management, and release management categories, and support the display of announcement information, outgoing information, to-do, and to-read information on the home page.

　　The above features largely meet the needs of business development and users, and provide better provisions for network operation and management. The innovation of the enterprise has to be unified with the way of providing business and the way of securing business. Realizing personalized and diversified integrated services is an inevitable choice to achieve sustainable development. From the perspective of operation management, strengthening maintenance is the service project, an important part of customer-oriented services, in the organizational management model, it is an important part of the core process, the core of which lies in the optimization of the core process, KPI should seek the optimization of efficiency and cost on the basis of balanced coordination level and functional organizational management; in terms of management indicators, KPI should be improved, KQI, SLA indicators, as the basis for comprehensive assessment.

　　At present, network operation and maintenance has made significant progress in the management mode, service project indicators, operation and maintenance efficiency, maintenance costs, but there is still a lot of room for development. As the technical conditions mature, gradually implement the decentralized operation to centralized operation change.

　　Comprehensive operation to improve network effectiveness.

　　The current network operation and management generally lags behind the development of the business. This includes technical factors, but is more of a management reason. Standardize the construction of a network management system that meets the requirements, determine a reasonable operation and management mode according to the scale of network development and business system needs, and clarify KPI, KQI, SLA indicators and the inherent interrelationships to optimize network operation.

　　For the construction of network management system, the network core layer and aggregate layer network are relatively single due to its equipment composition, and the basic equipment of network management system is introduced with the introduction of equipment, and these characteristics of network equipment determine the difficulty and complexity of its management and monitoring. Broadband network management system functions should meet the needs of business, network management, the provisions of the broadband access network management system is summarized as follows: 1. scalability and stability. The network management system architecture can be upgraded and expanded according to the scale of the development of broadband networks, and can provide comprehensive monitoring and management of large networks; high stability to meet the provisions of operation and maintenance 2. safe and reliable, 3. strong availability. Able to effectively manage devices, resources, and end users 4. Openness and standardization of the system Provide a flexible and simple interface to facilitate interoperability with other subsystems of the broadband operation system (business support system), while allowing effective monitoring and management of equipment from multiple manufacturers.

　　For the operation system, when the management model is sound, it is necessary to determine the corresponding operation and management indicators, organize and implement the value chain based on operation and maintenance, and determine KPI, KQI, SLA indicators and intrinsic links to continuously meet customer needs.

　　In order to meet users' needs for operation, as a high-tech company specializing in network management and IT integrated management software development, through self-developed network management system, ITSM process management system and other products with the above-mentioned characteristics, support intelligent operation mode, flexible matching of complex business needs and resource monitoring, support network equipment, servers, virtual machines, storage, networks, middleware, databases, and Various hardware and software resources such as business applications are monitored in a unified manner to achieve all-round three-dimensional monitoring, facilitate business management by establishing an intuitive business topology diagram based on the relationship between business containing resources, provide early warning to business based on template thresholds, and achieve automation through operation and maintenance linkage.